At Deals Glis Jewel Store, we combine the timeless elegance of 925 sterling silver and crystal jewelry with exceptional customer service. Our shipping and returns policies reflect our commitment to making your shopping experience as radiant as our jewelry collections.

Shipping Information

Processing Time: 1-2 business days after order confirmation

Shipping Options:

  • Standard Shipping ($12.95): Via DHL or FedEx – Delivery within 10-15 business days after dispatch
  • Free Shipping: For orders over $50 via EMS – Delivery within 15-25 business days after dispatch

We ship worldwide (excluding some Asian regions and remote areas). During peak seasons, please allow additional processing time.

Returns & Exchanges Policy

We want every piece from our collection to become a cherished part of your jewelry wardrobe. If an item doesn’t meet your expectations, our transparent return process ensures a seamless experience.

Eligibility

  • Returns accepted within 15 days of delivery
  • Items must be in original condition: unworn, undamaged, with all tags and packaging
  • Non-returnable items:
    • Earrings (for hygiene reasons, unless defective/incorrect)
    • Crystal jewelry sets with missing pieces

Return Process

  1. Contact Us: Email [email protected] within 15 days with:
    • Subject: “Return/Exchange Request – Order #[Your Number]”
    • Order number and date
    • Reason for return
    • Refund or exchange preference (specify alternative product)
  2. Receive Approval: We’ll send a Return Merchandise Authorization (RMA) number within 2 business days
  3. Ship Your Return:
    • Securely package items with RMA visible
    • Ship to: Deals Glis Jewel Store Returns, 1628 Woodbridge Lane, Detroit, US 48201
    • Use trackable shipping (return shipping costs are customer’s responsibility unless item is defective/incorrect)

Refund Details

Timing: 3-5 business days after we receive and inspect your return

Method: Original payment method

Note: Shipping costs are non-refundable (except for our errors)

For exchanges, we’ll ship your new item immediately after processing the return.

Damaged or Defective Items

If your jewelry arrives damaged:

  • Contact us immediately at [email protected]
  • Include photos of the damage and packaging
  • We’ll provide a free return label and expedite your replacement/refund

Our Jewelry Philosophy

Specializing in 925 sterling silver and precision-cut crystal pieces, we craft jewelry that transitions effortlessly from daytime elegance to evening sophistication. Our collections—from delicate chain necklaces to statement crystal rings—are designed for those who appreciate artisan-quality details with contemporary styling.

For any questions about our policies, our Detroit-based team is always delighted to assist at [email protected].