At Deals Glis Jewel Store, we take pride in crafting exquisite 925 sterling silver and crystal jewelry that sparkles with elegance. However, we understand that sometimes a piece may not meet your expectations. Our returns policy is designed with the same care we put into our jewelry collections, ensuring a smooth and transparent process.

Eligibility for Returns & Exchanges

We gladly accept returns and exchanges within 15 days of delivery for most items in our collection, provided they are:

  • In their original condition
  • Unworn and undamaged
  • In the original packaging with all tags attached

Please note: For hygiene reasons, we cannot accept returns on earrings unless they are defective or incorrect. All crystal jewelry sets must be returned complete with all pieces.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your jewelry:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include your order number.
  2. Provide Details: Include the reason for return/exchange and whether you’d like a refund or exchange for another item (please specify the alternative product).
  3. Wait for Approval: Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  4. Ship Your Return: Once approved, securely package the item(s) with the RMA number clearly visible on the outside of the package. Ship to:
    Deals Glis Jewel Store
    Returns Department
    1628 Woodbridge Lane
    Detroit, US 48201
  5. Track Your Return: We recommend using a trackable shipping service as you are responsible for the return shipping costs (except in cases of incorrect or defective items).

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • The refund will be issued to your original payment method
  • Shipping costs are non-refundable (unless the return is due to our error)
  • For exchanges, we will ship your new item once the return is received and processed

Damaged or Defective Items

If your 925 silver jewelry or crystal piece arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We will arrange for a free return shipping label and expedite your replacement or refund

Return Request Template

To make your return request as efficient as possible, please use the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Deals Glis Jewel Store Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Item(s) to return/exchange: – [Product Name] – [Product SKU if available] – [Reason for return/exchange] For exchanges, I would like to receive: – [Alternative Product Name] – [Alternative Product SKU if available] I have reviewed the return policy and confirm the item(s) are in original condition with all packaging and tags. Please let me know the next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Final Notes

We strive to make every piece of jewelry you receive from Deals Glis Jewel Store a cherished addition to your collection. If you have any questions about our returns policy or need assistance with a return, our Detroit-based customer service team is here to help at [email protected].

Please allow 1-2 weeks for the entire return process from the time we receive your package. During peak seasons, processing times may be slightly longer.