Welcome to the Deals Glis Jewel Store FAQ page, where we shine light on all your queries about our exquisite jewelry collection and services. Below you’ll find answers to our most frequently asked questions about products, shipping, payments, and more.
About Our Products
What materials are used in your jewelry?
We specialize in 925 sterling silver jewelry (92.5% pure silver) complemented by genuine crystals, freshwater pearls, and high-quality beaded designs. Each piece is crafted for lasting beauty and affordable luxury.
What types of jewelry do you offer?
Our collection includes elegant 925 silver pieces (bracelets, earrings, necklaces, rings), dazzling crystal jewelry sets, timeless pearl accessories, fashionable bangles, and delicate chain designs. Whether you prefer minimalist chic or statement glamour, we have something to spark your style.
Are your crystals genuine?
Yes! We use authentic crystals in our crystal jewelry lines, selected for their brilliance and quality. Each piece is designed to catch the light beautifully and add sophistication to any outfit.
How should I care for my jewelry?
To maintain your jewelry’s sparkle: store pieces separately to prevent scratching, keep away from moisture and chemicals, clean silver with a soft polishing cloth, and remove jewelry before swimming or showering. Our signature gift packaging makes perfect storage!
Ordering & Account Questions
How do I create an account?
Simply begin checkout and you’ll have the option to create an account with your email and a password. This lets you track orders, save favorites, and enjoy faster future checkouts.
I forgot my password—what should I do?
Click “Forgot Password” on the login page to receive a password reset link via email. If you need further assistance, our customer service team at [email protected] is happy to help.
Can I modify or cancel my order after placing it?
We process orders quickly to get your jewelry to you ASAP! If you need to make changes, email us immediately at [email protected] with your order number—we’ll do our best to accommodate your request if your order hasn’t yet entered processing.
Shipping & Delivery
Where do you ship?
We ship worldwide with the exception of some remote areas in Asia. During checkout, simply enter your address to confirm availability in your location.
What are my shipping options?
Choose what suits your needs:
✈️ Express Shipping ($12.95): 10-15 business days via DHL/FedEx
🎁 Free Standard Shipping: 15-25 business days via EMS (orders over $50)
✈️ Express Shipping ($12.95): 10-15 business days via DHL/FedEx
🎁 Free Standard Shipping: 15-25 business days via EMS (orders over $50)
How long does order processing take?
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation with tracking once your order is on its way from our Detroit workshop.
How can I track my order?
After shipment, you’ll receive an email with tracking information. Follow your package’s journey—many customers tell us this anticipation is part of the fun!
What’s your packaging like?
Every order arrives in our signature gift-ready packaging—elegant, discreet, and designed to protect your jewelry. Pieces are carefully wrapped to ensure perfect condition upon arrival.
Payments & Pricing
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Do you charge sales tax?
Taxes are applied based on your shipping destination’s regulations. The amount will be calculated during checkout before payment.
Why was my card declined?
This is usually your bank’s fraud prevention. Contact them to approve the transaction, or try another payment method. For assistance, email [email protected].
Returns & Exchanges
What’s your return policy?
We offer hassle-free returns within 15 days of delivery. Items must be unworn, in original condition with all packaging. Email [email protected] to initiate your return.
How do I return an item?
1. Email [email protected] within 15 days of delivery
2. We’ll provide return instructions and a Detroit return address
3. Once received and inspected, we’ll process your refund
2. We’ll provide return instructions and a Detroit return address
3. Once received and inspected, we’ll process your refund
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The timing depends on your bank’s processing period.
Do you offer exchanges?
Currently we process returns for refunds only. To get a different item, simply place a new order after your return is completed.
What if my item arrives damaged?
We take great care with packaging, but if damage occurs, email us immediately at [email protected] with photos. We’ll happily replace the item or issue a refund.
Still Have Questions?
Our Detroit-based customer service team sparkles with knowledge and is ready to assist! Email us at [email protected] for personalized help with your jewelry journey.
From our workshop to your wardrobe, we’re committed to making every Deals Glis Jewel Store experience as radiant as our designs.